How MGAs Can Become More Attractive and Transparent to Capacity Providers

Capacity providers are no longer focused solely on underwriting performance. In 2026, they expect clear evidence of strong governance, operational discipline, and transparency across data, risk, and decision-making. MGAs must show not only that they can generate profitable business, but that they can do so in a controlled, repeatable, and auditable way.

So what differentiates MGAs that consistently secure capacity from those that struggle?

The answer is straightforward: transparency, governance, and operational readiness. The challenge lies in showing evidence of these qualities consistently, particularly as portfolios grow, products diversify, and regulatory expectations increase.

This blog explores the key challenges MGAs face when trying to secure capacity, why legacy processes like spreadsheets are holding them back, and how advanced technology, like REG can give them the edge they need to push forward in the market.

What Capacity Providers Expect from MGAs

Over recent years, capacity providers have become significantly more selective in how they deploy capital. Macroeconomic uncertainty, sustained claims inflation, and heightened regulatory scrutiny have driven a more cautious, data-led approach to underwriting partnerships.

While experienced underwriting talent, and strong loss ratios remain important, they are no longer sufficient on their own. Capacity decision-makers increasingly want visibility into how MGAs operate day to day and how resilient those operations are as the business scales.

Key questions may include:

How are coverholders and distribution partners onboarded and governed?

What controls exist to manage compliance, conduct risk, and oversight obligations?

How effectively can the MGA respond to regulatory change?

Is partner and performance data accurate, centralised, and auditable?

This shift reflects a broader change in expectations. Capacity is being allocated not just on underwriting outcomes, but on confidence in governance, transparency, and operational maturity. Yet despite this, many MGAs continue to rely on fragmented, manual processes that limit visibility and introduce avoidable risk.

The level of scrutiny has increased, but unfortunately, many MGAs are still relying on outdated ways of working.

Spreadsheets and Silos Undermine Credibility

One of the most common barriers preventing MGAs from securing capacity is an overreliance on spreadsheets.

Although tools like Excel may have been sufficient in the past, they no longer meet the expectations of capacity providers operating in a more risk-averse, data-driven environment. Spreadsheets struggle to scale, are difficult to audit, and are highly susceptible to manual error, particularly when managing complex partner relationships and regulatory obligations.

More importantly, spreadsheet-based processes rarely exist in isolation. Data is often fragmented across multiple files covering due diligence, onboarding, compliance tasks, and contact information. This lack of integration makes it difficult for MGAs to demonstrate consistent, streamlined governance.

From a capacity providers perspective, this fragmentation raises immediate concerns. Disconnected systems typically lead to:

Slower responses to compliance and information requests

Limited visibility over oversight and accountability

Gaps or inconsistencies in audit trails

Time-intensive partner reviews

Inaccurate or outdated records

These issues are not just operational inconveniences. They directly undermine confidence. In a market where risk is being assessed more carefully, capacity providers prefer MGAs that can demonstrate control, maturity, and operational readiness from day one.

The Hidden Risk of Poor Data Hygiene

Accurate, centralised data is the foundation of effective governance. Yet for many MGAs, one of the earliest challenges is establishing a clear, reliable view of who they are working with.

It is not uncommon for firms to lack an up-to-date record of their trading partners, appointed representatives, or key compliance contacts. While this may appear to be an administrative issue, poor data hygiene carries significant risk to the business.

Without reliable data, onboarding becomes inefficient, due diligence loses effectiveness, and responding quickly to regulatory changes or capacity provider requests becomes increasingly difficult, if not impossible. In some cases, MGAs have spent weeks, or even months, manually pulling together fragmented information from spreadsheets, inboxes, and disconnected systems.

This not only delays critical decision-making but also diverts time and resources away from higher-value activities such as strengthening governance frameworks or securing new capacity relationships.

What Capacity Providers Expect to See, and How REG can Support

REG Technologies has helped many MGAs turn this challenge into an opportunity.

Many times, MGAs have come to us after being told that they need to “get a centralised system” in place to move forward. In these cases, our platform becomes a critical enabler, not just of operational efficiency, but of growth for the organisation.

As expectations have evolved, capacity providers are no longer satisfied with assurances that controls exist. They want clear, demonstrable evidence of how governance, oversight, and data management operate in practice. REG supports this by helping MGAs evidence operational maturity in the areas that matter most.

Below is how the REG platform helps MGAs meet those expectations:

Centralised, real-time partner data

REG provides a single, reliable source of truth for all trading partners, holding up-to-date compliance, due diligence, and relationship data in one place. This removes fragmentation and control issues, allowing MGAs to respond confidently and consistently to capacity provider enquiries.

Automated Due Diligence and Ongoing Monitoring

Our platform continuously monitors your partners and connections against financial, regulatory, and conduct risk indicators, automatically. This means your team is alerted to potential red flags as they arise, with minimal manual effort. Capacity providers value this deeply as it shows that you have the systems in place to manage risk proactively and not reactively.

Structured onboarding and seamless document exchange

REG enables faster, compliant onboarding through standardised workflows, automated data collection, and secure document exchange. Partners can submit required information efficiently, while MGAs maintain full oversight of progress and approvals. For capacity providers, this signals readiness to scale without compromising governance.

Advantages of Moving Away from Spreadsheets

Centralised systems improve data accuracy by reducing duplication and manual errors, while strengthening audit trails and making it easier to trace information, oversight decisions, and governance processes over time. Rather than relying on static documents or siloed explanations, MGAs can clearly demonstrate how decisions are made and monitored in practice.

REG also enables MGAs to respond quickly to regulatory change, capacity reviews, and information requests, with real-time access to accurate, up-to-date information on counterparties. This agility reduces delays, improves confidence, and ensures that governance keeps pace as expectations evolve. At the same time, teams spend less time on administration and more time on higher-value strategic objectives.

From Not Ready to Ready for Capacity

Many MGAs miss out on growth opportunities simply because they appear disorganised or unprepared, when in reality, their underwriting capability may be strong. The problem isn’t the product, it’s the process behind.

The battle for capacity is as much about operations as it is about opportunity.

Capacity providers want assurance that an MGA is well governed, scalable, and safe to partner with over the long term. Strong underwriting remains essential, but it must be underpinned by clear controls, reliable data, and the ability to evidence decisions with confidence.

For MGAs focused on growth, demonstrating operational readiness with the use of platforms such as REG is essential. Those that continue to rely on spreadsheets, incomplete partner data, or manual processes risk being overlooked. Contrast to MGAs that invest in transparency and governance who position themselves as credible, dependable partners.

REG helps MGAs bridge this gap, providing the structure and visibility needed to move from appearing unprepared to being genuinely ready for capacity. The market is moving quickly. MGAs that modernise their operations will be best placed to secure capacity and scale with confidence. Those that don’t risk being left behind.

Ready to Transform Your Operations?

Book a demo today and see how REG supports MGAs in securing capacity through stronger governance and transparency.

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