Blogs
16th December 2025
MGAs are a trailblazer in the insurance market and their expertise and nimbleness should not only be appreciate and recognised, It should also be leveraged by all insurance intermediaries (Brokers, Carriers, insurers and reinsurers)…
MGAs have the ability to underwrite different unique and complex risks that sometimes are particular to individuals clients. For example, some clients require art or unique valuables’ insurance, and only MGAs have the niche expertise and flexibility to cover these specific risks. As Gary Head, Chief Underwriting Officer at Optio reported at a recent Panel discussion in collaboration with InsureTV, there is about 7 Billion Euros roughly of MGA business in the UK and that has growth compoundly by 20% over the last decade.
However MGAs constantly need to prove themselves and appear attractive across the insurance value chain by leveraging technology but also enabling it. AI, Machine Learning and RegTech are key to ensuring MGAs’ processes are streamlined; from underwriting all the way to compliance.
In this article, we’ll further dive into the power of collaborating with MGAs, what makes them strong unreplaceable partners, and the role of technology, particularly RegTech, in bolstering MGAs’ position as strong and transparent partners.
MGAs’ agility and speed in launching new niche products in months’ time positions them as strong partners who are able to support carriers penetrate new markets faster by making the most of technology and iterating technological models to respond to any unforeseen market changes.
According to Lauryn Kothavale, vice president at Conning: “Technology is really changing the game for MGAs and carriers, turning what used to be more of a transactional relationship into a true partnership.”
She added that: “These days, advanced integration tools make it easier to share data in real time. Carriers can instantly see how underwriting and performance metrics are tracking, and MGAs can use that information to tweak strategies on the fly.”
Insurers, brokers and reinsurers thrive on building strong relationships with MGAs and vice-versa – without MGAs the insurance market would struggle to keep pace with evolving customer needs and market complexity.
The latter provide specialised underwriting expertise, niche market access, and operational agility that many traditional players can’t efficiently build in-house.
Without them, carriers would face slower product development cycles, brokers would have fewer tailored solutions to offer clients, and insurers would miss out on valuable distribution channels and emerging risk insights.
Collaborating with MGAs is a win-win for the entire insurance sector, with one shared goal: serving all customer segments accurately and fairly. Their openness to adopting technology strengthens this mission by giving MGAs a competitive edge, both operationally and from a compliance standpoint.
Technology is redefining how MGAs operate, boosting their efficiency and increasing their appeal not only to insurers but to various insurance intermediaries and providers.
Below are 5 ways technology supports MGAs in strengthening their collaboration in the insurance industry:
Technology enables MGAs and insurers to exchange data instantly, whether it’s underwriting data, pricing activity or claims performance. Instead of waiting for periodic reports, insurance intermediaries can access a live and accurate picture of the portfolio at any moment.
At the same time, these systems automatically capture the audit trails and documentation required for regulatory oversight, ensuring every action is recorded and traceable.
This dual advantage gives collaborators real-time insight not only into how the business is performing, but also into how well processes adhere to compliance requirements. The result is a partnership that remains aligned, transparent, and easy to govern, which in turn strengthens confidence on both operational and regulatory fronts.
Advanced analytics, decision support tools, and external data integrations enable MGAs to deliver cleaner, more consistent underwriting by reducing human error and strengthening risk assessment.
These technologies help MGAs evaluate exposures more accurately, price risks more precisely and handle greater data volumes without compromising quality.
RegTech reinforces this by embedding compliance and governance rules directly into underwriting workflows, ensuring that every decision aligns with carrier guidelines and regulatory standards.
This combination not only elevates underwriting performance but also gives insurers greater confidence that delegated authority is being managed with discipline, accuracy and full accountability.
RegTech dramatically reduces the burden of manual reporting by automating data collection, documentation, and submission. MGAs can meet regulatory requirements faster and with fewer errors, while insurers gain clearer, more reliable oversight over delegated authority arrangements.
This strengthens trust, reduces operational risk, and reinforces an MGA’s credibility as a disciplined partner. RegTech also improves communication and transparency with brokers, agents, and other intermediaries by providing real-time visibility into compliance and operational processes.
As a result, MGAs can build stronger, more dependable relationships across the insurance ecosystem, positioning themselves as trustworthy and efficient long-term partners.
Modern digital platforms have revolutionised the way MGAs handle data by providing secure, centralised repositories for information, which eliminates information silos and ensures that everyone is operating from the same, up-to-date data
These platforms allow MGAs to easily store, retrieve, and share critical data with insurers, brokers and various other partners involved in the insurance value distribution process.
The benefit of centralisation goes beyond organisational convenience; it ensures that every stakeholder operates using real-time, accurate information; hence increasing visibility and making collaboration more resilient.
This is especially important in a heavily regulated environment where outdated or fragmented data can lead to costly mistakes or lapses in compliance that can in turn result in fines and reputational damage.
Automation tools enable MGAs to design workflows tailored to specific regulatory requirements, carrier guidelines, or Terms of Business Agreements (TOBAs).
These workflows ensure that every step, from underwriting checks to documentation handling, follows the exact process agreed upon with each partner.
By automating routine tasks such as data entry, document approvals, policy renewals, and TOBA-related compliance checks, MGAs reduce manual workload and minimise the risk of human errors or missed obligations.
This frees teams to focus on strengthening collaborative relationships while still maintaining consistently high compliance standards and honouring the commitments outlined in each TOBA.
Technology and strong collaboration are now core to what makes MGAs attractive partners. By using modern platforms and RegTech, MGAs can operate more efficiently, stay compliant, and work more transparently with insurers and intermediaries.
This creates faster decision-making, clearer oversight, and stronger, more reliable partnerships. MGAs that continue to invest in the right technology will be better equipped to meet market demands and maintain their value in an evolving insurance landscape.
Discover how the REG Network can help you stay on top of your compliance challenges and streamline collaboration.
Managing General Agents (MGAs) play a pivotal role in the distribution chain, serving as a crucial bridge between insurers, reinsurers, carriers, brokers and the market as a whole. Their specialism and innovativeness position them as vital pioneers in the insurance market and enable them to underwrite risk that can't be easily covered by a traditional insurance firm.
Today, the insurance industry faces a myriad of challenges that are constantly developing, ranging from economic and geopolitical factors to internal discrepancies like data silos and team fragmentation – and MGAs are not exempt. Traditionally, MGAs would rely on archaic processes to conduct their due diligence and regulatory processes, collect data and collaborate with their team. Now, this is no longer sustainable, and MGAs must embrace digital transformation if they want to stay ahead of the curve. In this article, we’ll dive deeper into the different data hygiene challenges MGAs are faced with, their impact on team fragmentation, and how technology can help surmount these struggles and achieve team cohesion...
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MGAs play an irreplaceable role in the insurance sector, and while it’s crucial for them to be on top of all their regulatory and compliance duties, they also need to ensure seamless customer experience (CX) and retention. At the end of the day, customers should always be at the heart of every business decision because without them, no firm would survive. In addition, MGAs need to ensure they’re always treating their clients fairly. According to Forrester, 41% of customer-obsessed firms achieved at least 10% revenue growth in 2023, compared to only 10% of less mature firms...
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