15 Years On
15 years ago, last month, the statutory regulation of general insurance activities was introduced. I remember it well, as I had applied for CF1 permissions as the head of an insurance broking business. One of the key regulatory requirements was for authorised firms to have a written agreement with their insurance trading partners. Agencies were to be documented through a terms of business agreement, and overnight the acronym TOBA took its place in the insurance glossary...