REG Reviews

REG Reviews – July 2024

1st July 2024

Welcome to your July Edition of REG Reviews!

Last month, the growing threat of summer floods was highlighted, urging both policyholders and insurers to take proactive steps. The FCA’s Market Watch 79 emphasised the importance of strong data management in surveillance against market abuse, firms were reminded that the Consumer Duty is not a ‘one time requirement’, but a continuous effort, and REG is excited to sponsor the upcoming MGAA Annual Conference and collaborate with MGAs about the value of partnerships.

Read these articles and many more as we bring you all the important news and views in the insurance and financial services world…

Industry News​

FCA's Market Watch 79: Examining Data Concerns in Surveillance​

REGULATORY

FCA's Market Watch 79: Examining Data Concerns in Surveillance

Last month, the FCA published their Market Watch 79 which reminds firms about the dangers of data challenges and poor algorithmic governance in devices used for market abuse surveillance.

This reminder is particularly important for investment organisations using automated market abuse testing.

The article also tackles issues and failures related to market abuse surveillance that its flagged and on recent evaluation of organisation’s testing of front-running surveillance models.

In line with the Market Abuse Regulation law (UK MAR), firms must identify and report any potential market abuse or suspicious trading activities. For this, organisations need effective systems and procedures in place to detect and report on these compromising activities, tailored to their business’s size, needs and business goals.

Equally, the UK MAR requires firms to govern, implement, test, review, and fix issues with their market monitoring systems.

As automated methods for market abuse testing become more prevalent, compliance teams are now using these tools to analyse large sets of trade data in real-time. Nonetheless, the effectiveness of these tools depends heavily on the quality of the data, as well as the controls and tolerances integrated into them.

The FCA’s Market Watch highlighted key issues, such as whether automated tests were back-tested with real trading data during design and if tolerances are appropriately set based on trading frequency and strategies.

Market Watch 79 also notes problems like missing alerts due to omitted trading segments, inconsistencies in flagged trades, and inadequate testing of certain abusive behaviours due to setup failures.

According to the FCA’s Market Watch 79. There are different situations where systems aren’t operating properly due to the following issues:

  • Faults in poor implementations
  • Alerts not working as intended due to subtle data issues that need adjustment.
  • Alert types not being sufficiently tailored for different instruments, failing to account for variations in market news or trade frequency.

To mitigate these risks, ACA Group recommended firms to treat surveillance programmes as ongoing efforts, regularly re-evaluating their market abuse risk matrix with geopolitical changes and financial crime trends.

Firms must include new asset classes in testing, adjust tolerances for market volatility, ensure data completeness and accuracy, and frequently test and update surveillance models, keeping detailed records and staying informed about the latest techniques from third-party providers.

Cyber insurance claims hit record high in the UK and US

CYBER

The State of Cyber Insurance Claims in the UK and North America

In North America, cyberattacks are on the rise which led cyber insurance claims to hit record high in 2023 based on a recent Marsh report.

The report points that 1,800 cyber claims have been received from clients in both Canada and America which was driven by various factors such as the increase in the number of firms buying cyber insurance, the sophisticated nature of the attacks and privacy claims.

The UK is not exempt, and Marsh’s Q1 cyber insurance report found that a myriad of insureds have suffered huge ransomware and privacy losses. In fact, a UK Government survey that was released in April 2024 showed that 50% of all firms and 84% of large organisations declared some form of cybersecurity infringement in the last year.

In America, the healthcare sector is the most affected and is making up most of the cyber insurance claims received (17%). While in the UK, the matter is not entirely clear but retail and fast-food chains are presumably the most affected industries when it comes to IT outages in the early part of 2024.

However, the recent cyberattack on NHS’s pathology services provider Synnovis reinforces the gravity of the healthcare sector’s exposure in the UK too.

While Artificial Intelligence (AI) and technology advancements help prevent cyberattacks, they also facilitate it, as cybercriminals are increasingly utilising advanced technology to infiltrate businesses. In both the UK and North America, Cybercriminals are leveraging AI and automation to accelerate threats. Additionally, the surge in cyber infringements is also fuelled by the emergence of new ransomware-as-a-service model.

The COVID-19 pandemic has undoubtedly opened doors for more ransomware infiltrations, which has in turn increased insurance claims costs.

One other thing that correlates in both the UK and US data is that cyberattacks increased in both countries from 2022 to 2023. In fact, Marsh clients in the UK have seen ransomware attacks’ extortion increase by over 300%. In North America, medium extortion payments also increased in 2023 compared to 2022 from $335,000 to $6.5m.

On an ending note, it’s important to know that all businesses, no matter the size or the industry, are subject to cyberattacks. Therefore, every firm should plan accordingly to avoid irreversible damage.

Most Insurance Professionals Admit AI Will Help Increase Revenue​

TECHNOLOGY

The Majority of Insurance Professionals Admit AI Will Help Increase Revenue

Two years ago, the whole world was dazed with the rise of Artificial Intelligence (AI), particularly ChatGPT. Now, it’s part of our everyday lives and conversations with our colleagues, friends and families – and it is here to stay. It is indeed reshaping every existing industry, and insurance isn’t excluded.

It’s a matter of company-wide strategy, and if we look at annual reports, almost every business has incorporated AI somehow in their business plans.

Insurance executives strongly recognise the value of investing in AI and the revenue streams it can generate.

According to Insurance Times, 67% report that they would use AI for innovation, whereas 33% said they would mostly use it to optimise their processes.

These numbers are based on a study that involved 160 Senior Executives from businesses spanning insurance, financial services and banking.

A further 67% of the people surveyed expressed their optimism about the potential positive benefits AI could bring them.

According to Harrick Vin, CTO at TCS; “2023 was a year of exuberance, with every enterprise experimenting with AI/Gen AI use cases. We are now entering an era of wide-and-deep enterprise AI adoption.”

While AI is promised to help companies facilitate and automate many of their hurdling processes, it doesn’t come without its downsides.

In fact, AI can’t replace humans entirely when it comes to changing customer expectations and good service. Moreover, regulatory requirements and industry practices will always require humans interaction. because with AI comes greater ethical responsibility.

Therefore, insurance executives need to embrace AI with caution, as Harrick Vin said; Enterprises are realising that the path to production for AI solutions is not easy and that building an AI-mature enterprise is a marathon, not a sprint”.

Aviva Issues Warning on Rising Summer Flood Risks​

FINANCE

Aviva Issues Warning on Rising Summer Flood Risks

While traditional flooding season is usually between October and March, with December being responsible for the highest proportion of claims (17%), most recent floods surged in the summer, which translates into more than a third (35%) of home insurance flood claims happening precisely between June and August, according to a recent Aviva analysis.

Each of these months represents 12% of the total claims, with June seeing a significantly high percentage in home insurance claims, accounting for 9% of the total.

Aviva analysed its flood claims data for home and commercial properties from 2013 to 2024 to find out these figures.

Although the data showed that there was some summer flooding in 2013, 2014, and 2015, most claims during those years were made in the winter months. Nevertheless, Aviva received the highest number of flood claims during the summer for five out of ten years (2016, 2018, 2020, 2021 and 2022), with notable surges in August 2020 and July 2021.

According to Jason Storah, CEO of UK & Ireland General Insurance at Aviva; “Traditionally, we think of floods happening in the autumn and winter, when rainfall occurs over a period of time and rivers reach capacity. However, this analysis shows that floods can and do occur at any time and summer flash floods are becoming more commonplace.”

He also adds; “This pattern of flood claims suggests that residents and businesses should be prepared for floods at any point during the year and put in place a flood action plan.”

Aviva pointed that the data shows winter floods are happening more often in Northern England and the South West, while flash flood claims predominantly peak around London, the South East and Eastern England.

This clearly explains Jason Storah’s conclusion that; “This analysis shows that floods can and do occur at any time.”

Positively, homeowners are starting to take preventive action to reduce destructive flash flood risks. In fact, Aviva found that among 2,004 homeowners it surveyed, more than 27% have already a plan of action to replace their garden with a driveway made from non-permeable material. An additional 21% would think about taking the necessary steps to reduce risks. Importantly, another 21% have already replaced their natural grass with an artificial one or plan to do so soon.

These extreme floods entice both people and insurance companies to adapt, particularly given the pattern we saw over the last 5 years as climate change and extreme whether are here to stay.

Aviva has therefore put together the following advice for both households and businesses to help mitigate floods risks:

  • Choose more permeable materials 
  • Check if you need planning permission 
  • Keep drains clear 
  • Consider making partial changes 
  • Collect rainwater 
  • Check your home’s flood risk 
Regulatory Eyes on UK's Surging Reinsurance Practices ​

REGULATORY

Regulatory Eyes on UK's Surging Reinsurance Practices

In a remarkable shift within the UK insurance industry, leading life insurers significantly increased their reliance on reinsurance deals last year, a strategy raising eyebrows at the Bank of England (BoE) due to potential risks. These transactions, where insurers transfer a portion of their pension liabilities to mostly foreign reinsurers, have tripled in volume, showcasing an emerging trend in risk management strategies. 

Notable players led this upsurge with the industry witnessing an upsurge from £1.9 billion in 2022 to over £6 billion in funded reinsurance transactions. 

This growing dependence on reinsurance to manage pension scheme risks has drawn scrutiny from regulatory bodies. The BoE has flagged concerns about the sector’s stability, prompting a consultation on introducing stricter regulations. Key issues include the opaque nature of the reinsurance investments and the liquidity risks involved, which could affect savers’ benefits if these arrangements falter. 

Furthermore, pension trustees express unease about the transparency and security of these deals, questioning the judgement of entrusting significant assets to structures poorly understood by fund governors. These concerns highlight a critical debate about fiduciary responsibility in modern financial management. 

In response to regulatory pressures and the need for enhanced risk management, the BoE’s Prudential Regulation Authority is gearing up to conduct stress tests on these arrangements next year. Additionally, proposals are in place to establish counterparty limits and other risk controls to safeguard against potential financial strain. 

Industry leaders defend their use of funded reinsurance as a vital part of their risk-sharing toolkit. Companies like Legal & General and Phoenix Group stress their rigorous selection processes for reinsurers and robust collateral arrangements, ensuring financial stability. Meanwhile, the discourse around these practices points to a broader call for more consistent and comprehensive disclosure, ensuring all stakeholders are fully informed and protected. 

As the industry navigates these regulatory and operational challenges, the focus on sustainable and transparent insurance practices remains paramount, reflecting a crucial balancing act between innovation in financial management and safeguarding policyholder interests.

The Impact of Consumer Duty on Advice Firms' Client Banks​

ESG

The Impact of Consumer Duty on Advice Firms' Client Banks

Following Consumer Duty  implementation by the FCA last year, many firms have found themselves compelled to update their strategies and how they do business in a way that delivers good and fair outcomes to limit harm made to consumers. The goal is to always protect and put the customer first.

However, many advice firms had to review their clients’ banks due to their negligence of the Consumer Duty law according to NextWealth.

NextWealth’s recent Multi-Asset Distribution Dynamics report discovered that advisory firms are currently ‘offboarding’ customers that are not profitable to do business with.

A Head of Strategy working at a major adviser network informed NextWealth that a multi-asset fund can be a good solution for these customers.

Additionally, the report revealed that nearly half (48%) of advisers commonly use multi-asset funds for clients with smaller portfolios, and the same recommendation was given by most advisers interviewed for the same report.

One of the people interviewed reported that her company recommends multi-asset funds for younger customers acquiring wealth with uncomplicated needs, which her organisation refers to as “Dreamers”.

In summary, the Consumer Duty and Fair Value Law is pushing adviser firms to find new ways of servicing their customers, all while ensuring they’re adhering and respecting the regulator’s law.

REG Technologies is a proud sponsor of the MGAA annual conference

REG UPDATES

Powering Compliant Trade at the MGAA Annual Conference

As proud sponsors of this year’s Managing General Agents’ Association (MGAA) Annual Conference, we are thrilled to embrace the theme, ‘Power of Partnerships.’ and engage in important discussions that empower MGAs to focus on what matters most—enhancing customer experience, increasing trade, and accelerating revenue generation.

Taking place on 10th July at Old Billingsgate, our goal is to underscore the transformative potential these partnerships hold for staying ahead of the competition and driving the entire industry forward.

Sponsoring the conference aligns perfectly with our dedication to providing proactive tools that drive efficiency, reduce risk, and automate counterparty due diligence. We look forward to engaging with industry leaders to understand the challenges and opportunities in the market, showcase our innovative solutions, gather insights, and foster partnerships that advance the insurance sector.

As the staircase/breakout room sponsor, our message at this year’s conference is simple: “Powering compliant trade one step at a time.” Partnering with REG ensures your B2B trading legal and compliance risks are comprehensively covered. Our solutions transform operational governance at every step of the customer lifecycle—from accelerating onboarding to continuous counterparty diligence. With our ‘one stop shop’ solution, MGAs are positioned for excellence and sustained success.  We believe that by working together, we can create a stronger, more resilient insurance industry that benefits everyone—MGAs, customers, and the broader market.

We are also delighted to announce to have made the shortlist for the prestigious MGAA Awards 2024. “The MGAA Awards celebrate the outstanding achievements of individuals and firms in the MGA sector. These awards recognise the innovation and resilience of MGAA members across the insurance market and highlight forward-thinking initiatives and the pivotal role MGAA Members play in navigating challenges and achieving success.”

REG is nominated for ‘Service Provider of the Year,’ where judges require examples of a delivery of a solution or service that has helped MGAs realise efficiencies, improve service and profitability, and enhance their operational governance.

REG Technologies is dedicated to helping MGAs navigate the complexities of regulatory compliance with ease and precision. Our solutions enhance compliance, streamline operations, and improve risk management, ultimately driving business success.

Being shortlisted for the MGAA Awards 2024 underscores REG Technologies’ dedication to excellence and innovation in the insurance industry.By partnering with us, MGAs are empowered to operate more effectively, innovate continuously, and maintain a competitive edge in the market. We look forward to continuing our journey of innovation and supporting MGAs in navigating regulatory complexities and achieving operational success.

Good luck to all finalists and we look forward to seeing you at our stand, number 74, to discuss how we can help MGAs deliver exceptional value while maintaining regulatory standards. Let’s power compliant trade, one step at a time, and create a stronger, more resilient sector for all!

 

Shifting Tactics in Fraud Detection ​

FINANCE

Shifting Tactics in Fraud Detection

The finance industry is moving away from old ways of spotting fraud, recognising that anyone can be a fraudster today. This change was discussed at a recent Fraud Charter roundtable on May 14, 2024, hosted by Insurance Times and sponsored by Carpenters Group. 

Laura Horrocks, a Customer Success Manager at Shift Technology, explained that the usual way of identifying fraudsters based on certain profiles doesn’t work anymore because fraud has become a more common issue across the board. She highlighted that fraud could involve anyone, including people who might seem unlikely suspects, like high net worth individuals. 

The reasons people commit fraud are also changing. James Burge, Head of Counter Fraud at Allianz, noted that the motivation behind fraud is shifting from greed to need, driven by the rising cost of living.

He mentioned that fraud is not just about making exaggerated claims on personal items anymore; it’s also about larger scams involving fake businesses and serious exaggerations on big claims. 

The discussion also touched on the importance of targeting not just the fraudsters but also those who help them make false claims.

Kellie Lacey, Head of Intelligence and Claim Insight at Crawford Legal Services, pointed out the need for tougher penalties. She believes that making fraudsters face significant financial consequences is key to discouraging fraud. 

Overall, the industry acknowledges that fighting fraud today requires new strategies that focus on understanding patterns of behaviour rather than relying on outdated stereotypes, using advanced tools to prevent a wider range of fraudulent activities. 

Consumer duty is a continuous effort

REGULATORY

Consumer Duty Not a 'One Time Requirement', but a Continuous Effort

The Financial Conduct Authority (FCA) introduced the Consumer Duty regulation in July 2023, signalling a shift towards enhanced customer protection within the UK insurance sector. This regulatory update, following the FCA’s pricing reforms of 2022, mandates insurers to actively refine and advance their practices continually, to ensure fair and clear standards for customer interactions are met. 

Tara Foley, Chief Executive of AXA UK and Ireland, emphasised that implementing these new rules has required “significant effort and focus.”

The principles of Consumer Duty, including fairness in pricing, comprehensible consumer communications, and robust support, are not merely one-time requirements but are ongoing commitments that will evolve over time. 

As part of this ongoing process, the FCA has conducted reviews and found varied levels of adherence among firms, underscoring the importance of effective outcome monitoring. In December, a review involving 20 major insurance firms revealed discrepancies in how companies monitor, assess, and improve customer outcomes. This review highlighted that while many firms had established good practices, others still lacked adequate monitoring systems, which are crucial for identifying and rectifying poor service or compliance failures. 

Foley acknowledges the industry faces challenges due to the non-prescriptive nature of the Consumer Duty, which allows for a wide range of interpretations among firms. This flexibility necessitates a collaborative approach across the sector to align on standards and practices, ensuring that all firms meet the regulatory requirements and work towards better consumer outcomes. 

With the regulations fully applicable to both new and existing products by July 2024, insurers are urged to utilise the findings from the FCA’s reviews to prepare their first annual Consumer Duty reports. These reports are pivotal in demonstrating compliance and effectiveness in delivering on the Duty’s four key outcomes: excellence in products and services, integrity in pricing, clarity in consumer communications, and reliability in consumer support. 

The emphasis on continuous improvement and stringent monitoring by the FCA serves as a reminder that the path to achieving high standards in consumer protection is ongoing. Firms must remain diligent, leveraging insights and feedback to enhance their practices continually, thus fostering a more trustworthy and consumer-friendly industry landscape. 

Read REG’s helpful checklist to build your overview

Navigating the "Splinternet" : A Tiktok case

TECHNOLOGY

Navigating the "Splinternet"

Recent actions by the US government have sparked debates over the increasing division of the internet, often referred to as the “splinternet.” In April, a new law called the ‘Protecting Americans from Foreign Adversary Controlled Applications Act’ was passed. This law requires TikTok, a social media giant owned by the Chinese company ByteDance, to be sold to a US company to prevent it from being banned outright. 

The term “splinternet” describes how the internet is splitting into separate sections. This split is driven by national security worries and global political conflicts. Different parts of the world are starting to enforce their own rules and standards, which reflects their unique cultural, economic, and political beliefs. This makes the global internet more complicated and divided. 

This legislation against TikTok is just one example of how countries are taking control of their digital spaces due to concerns over security and privacy. For instance, Russia, India, and China have all blocked services like LinkedIn, TikTok, and WhatsApp in their countries, citing reasons related to data security and local storage laws. 

The US’s main worry with TikTok is that the Chinese government might interfere by accessing user data through Chinese companies—a claim for which there is no proven evidence yet. 

Despite these concerns, Laura Petrone, a top analyst at GlobalData, believes that the internet is unlikely to become completely fragmented where parts cannot interact with each other. Such severe division would be too costly and would damage global cooperation, increase security risks, and interrupt worldwide digital trade. 

The recent US law reflects a global concern about controlling and protecting digital information, a movement towards what some call “digital nationalism.”

The case of TikTok, with its large user base and significant earnings in the US, highlights the complex nature of these international tech issues. 

As countries set up more digital boundaries, the idea of the “splinternet” is increasingly becoming a key topic in discussions about the future of internet freedom and global digital policy. This changing landscape presents both challenges and opportunities for businesses operating in these varied digital environments.

FINANCE

Call for Action on UK Car Insurance Premiums

Costs of car insurance premiums are escalating

Shadow Transport Secretary, Louise Haigh, has voiced strong concerns over the escalating costs of car insurance premiums, labelling the situation as “out of control.” With the general election approaching in July, Labour is pushing for a thorough investigation into the rising prices and any potentially unfair practices within the industry. 

Recent data from Confused.com and Willis Towers Watson indicates a sharp 43% increase in car insurance premiums over the past year, with the average cost rising by £284 from Q1 2023 to Q1 2024.  

The industry is experiencing financial strain as evidenced by EY’s analysis, which shows that for every £1 received in premiums, insurers are paying out £1.14 in claims and expenses. This marks a 23% increase in costs since 2017, as reported by the Association of British Insurers (ABI). 

In response, Haigh has called for regulatory bodies such as the Financial Conduct Authority (FCA) and the Competition and Markets Authority to scrutinise the sector more closely. “Car insurance is a necessity, not a luxury,” Haigh remarked to The Mirror, emphasising the urgency of addressing these issues to prevent further financial burdens on drivers. 

Contrasting the broader trend, the ABI reported a more modest increase of just 1% in the average comprehensive car insurance premium during the first quarter of 2024, stabilising at £635. Mervyn Skeet, ABI’s Director of General Insurance Policy, highlighted the competitive nature of the motor market, noting that insurers are striving to absorb cost increases while maintaining stable prices. 

The ABI has also been proactive in addressing these challenges, outlining several initiatives at its February conference aimed at curbing the rising costs. Among these efforts is an agreement among members on a set of principles for premium finance, designed to manage the costs associated with monthly insurance payments more effectively. 

As this issue unfolds, the Labour Party manifests it is determined to ensure that regulatory authorities take decisive action to protect consumers and clarify the underlying factors contributing to the surge in insurance costs. 

London Hospital Cyber Attack Worrying Insurance Market​

CYBER

London Hospital Cyber Attack Worrying Insurance Market

On June 3rd, a criminal group presumably stole confidential patients’ data from Synnovis, an NHS blood test provider which operates mainly in Southeast London.

This ransomware attack was suspected to be led by a Russian group called Qilin, according to Sky News. Moreover, the group leaked approximately 400GB of data both on the Telegram channel and their darknet website as stated by the BBC.

The BBC also added that other private information such as financial contracts between GP services, hospitals and Synnovis have been made public.

To reassure patients and the public, NHS England has made a statement around two weeks ago saying; “We understand that people may be concerned by this, and we are continuing to work with Synnovis, the National Cyber Security Centre and other partners to determine the content of the published files as quickly as possible.”

This cyberattack is a clear reminder of how crucial cyber insurance policies are according to insurance experts.

In fact, Tom Dryden, Financial Lines and Cyber partner at McGill and Partners said:” Cyber insurance is still low in the UK – 15-20% – [and] lower still for SME businesses”.

He also emphasised that; “While it doesn’t of course prevent an attack and is just one small element to compliment an overall cyber security strategy, it does help significantly with response and recovery.”

Because of the sensitive nature of medical patients’ information, this type of data is becoming an unavoidable target for many hackers and organised internet criminals.

Paul Gooch, Head of Large Account Cyber at Tokio Marine Kiln, also highlighted that this recent incident underscores the surge in ransomware attacks, with the healthcare sector remaining a prime target for these cybercriminal groups.

As explained by the Insurance Times, this incident, coupled with other similar healthcare cyberattacks that have taken place in the last two years and research carried out by Node4 have unveiled the need for IT professionals to put ransomware as their main cybersecurity risk for 2024.

While having a preventive cyber risk plan is a must, companies must also concentrate on how to recover in the long term in case of a ransomware attack.

So, will firms start taking cyber insurance more seriously than ever before as a result of this cyber incident?

REG Hosts 'Champions of Change: Growing with Passion and Purpose'​ conference

REG UPDATES

REG Hosts 'Champions of Change: Growing with Passion and Purpose'

On Thursday 20th June,  REG hosted its Summer Conference, titled ‘Champions of Change – Growing with Passion and Purpose.’

The day entailed motivational and strategic talks from members of our Senior Leadership Team as well as hearing from an array of amazing guest speakers on various strategies for growth, navigating emerging risks and overcoming adversity.

Sandra Simoes and Diogo Luis, Head of Product and Chief Technology Officer at REG Technologies, gave an insightful talk on the importance of staying ‘agile’ when contending with unforeseen challenges, and how flexibility, adaptability and team collaboration are essential to overcoming setbacks.

Head of Customer Success, Nathan Banfield then gave an inspiring talk focused on the evolution of customer management and how transforming strategies to focus on a ‘success’ mindset rather than a ‘support’ mindset is key to ensure sustained relationships, enhance customer experience and propel growth.

Finally, Zoë Parsons and Victoria Slade, Marketing Manager and Head of Sales, presented on the evolution of sales and marketing through the ages and how to remain at the forefront. Leading with the collaborative approach of the term ‘Smarketing’ – an integrated sales and marketing approach – they delivered ideas for cross-departmental innovation to drive brand success.

Our first guest speaker, Kent Bray, is an ex rugby player with a career spanning across law and foreign exchange as well as former Company Director of Citibank. Following his journey through addiction and recovery, Kent is now a counsellor, mentor and motivational speaker, and he unfolded is powerful and moving story which inspired and captivated the room.

Our second external speaker, Kye Brown, Business Development Manager at Coalition, detailed the emerging risks in the cyber market and how specialist insurance can support businesses. He focused on how solutions can prevent digital risks before they strikes.

Finally, we heard form Anna Hemmings MBE, six time world champion, two time Olympian and now a world class keynote speaker, entrepreneur, leadership & high performance coach. Anna’s story is one of resilience, determination and awe, as she demonstrated  how many learnings from her sporting journey can be applied to the business world.

Finishing with a gala dinner and awards ceremony, we celebrated our amazing team and reflected on the presentations from the day and how to grow stronger.

Our key takeaways from the day are:

  • Set yourself extraordinary goals
  • Work hard and be consistent
  • Feedback is the food of champions
  • Review, learn and embrace failure
  • Take accountability
  • Develop a winning mindset
  • Fear is ok, it drives you
  • And most importantly = be in the moment

Thank you to everyone at REG and our guests who made this event a success, we look forward to the next one!

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REG Technologies

REG Technologies powers the insurance world to accelerate compliant trade. Helping insurance businesses trade faster, smarter, safer.

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