How Arc Legal
Centralised Compliance & Strengthened Audit Readiness

Arc Legal replaced manual spreadsheets, emails, and fragmented data with a centralised, real-time compliance platform, improving oversight, reducing risk, and supporting business growth.



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At a glance:

  • Onboarding reduced from 2 weeks to significantly faster turnaround
  • Centralised all counterparty data into one platform
  • Real-time alerts for adverse changes
  • Improved audit readiness and reporting
  • Increased credibility with auditors and partners

 

At a glance:
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About Arc Legal

With nearly 30 years’ experience, Arc Legal is a leading provider of specialist ancillary insurance products and services, including Legal Expenses Insurance and assistance solutions.

With over two decades of experience, the business supports insurers, intermediaries, and partners with tailored solutions, underpinned by a strong focus on digital innovation and service quality.

The Challenge

Arc Legal needed a more efficient and reliable way to manage third-party due diligence, onboarding, and ongoing monitoring.

Legacy processes relied on spreadsheets, email chains, and manual reviews, making it difficult to maintain accurate, up-to-date oversight and respond quickly to audit requests.

Manual Processes

Manual Processes

Onboarding involved emailing forms, chasing responses, and reviewing spreadsheets.

Delayed Onboarding

Delayed Onboarding

Receiving completed due diligence information could take around two weeks.

Data Silos

Data Silos

Information was stored across multiple files and systems, making it difficult to access quickly.

Limited Real-Time Oversight

Limited Real-Time Oversight

Adverse changes in counterparties could go unnoticed between manual checks.

“REG gives us 24/7 oversight and tidies everything up, making it easier to manage.”

Sean Kilbourn, Director of Business, Control & Governance, Arc Legal

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How REG Helped

REG introduced a centralised, automated platform that transformed how Arc Legal manages counterparty data, onboarding, and monitoring.

 

Centralised Data Management Icon

Centralised Data Management

All third-party information is stored in one intelligent, accessible database.

24/7 Automated Monitoring Icon

24/7 Automated Monitoring

Continuous surveillance identifies adverse changes and sends alerts instantly.

Real-Time Risk Visibility Icon

Real-Time Risk Visibility

Teams can view up-to-date risk profiles aligned with current market data.

Seamless Onboarding Setup Icon

Seamless Onboarding Setup

The platform was implemented quickly, with minimal internal resource required.

“It’s embedded in our business now. It’s just part of what we do.”

Sean Kilbourn, Director of Business, Control & Governance, Arc Legal

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The Impact

By replacing fragmented manual processes, Arc Legal created a faster, more reliable, and audit-ready compliance framework.

 

Improved Audit Readiness

Auditors can access complete and accurate data instantly, reducing friction during reviews.

Enhanced Market Credibility

Robust processes give partners and stakeholders greater confidence.

Faster Business Growth

Streamlined onboarding and data management support portfolio expansion.

Operational Efficiency Gains

Reduced time spent searching, chasing, and managing data across systems.

Arc Legal

Ongoing value

REG continues to support Arc Legal with a scalable and structured approach to managing third-party risk, compliance, and data governance.

The platform has become fully embedded in daily operations, providing continuous oversight, reducing reliance on manual processes, and ensuring the business can respond quickly to both internal and external demands.

As Arc Legal expands its network of partners and suppliers, REG enables consistent monitoring, faster onboarding, and improved visibility across all relationships.

 

Continued Value Delivered:

  • Centralised compliance control
    Manage all third-party data and relationships from a single platform
  • Stronger audit confidence
    Instantly demonstrate robust processes and complete oversight
  • Real-time risk awareness
    Identify adverse changes as they happen, not after the fact
  • Faster onboarding cycles
    Reduce delays associated with manual document collection and review
  • Improved partner confidence
    Demonstrate professional, structured governance to stakeholders
  • Scalable operations
    Support business growth without increasing administrative burden

"REG gives us 24/7 oversight and tidies everything up, making it easier to manage. REG gives us credibility in the marketplace and gives our auditors peace of mind. It's embedded in our business now. It's just part of what we do. Which is great!"

Sean Kilbourn

Director of Business, Control & Governance, Arc Legal

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