Last month, the BoE planned for tougher liquidity rules, insurers and brokers joined forces to prioritise better consumer outcomes, reforms to pension support were explored to close advice gap, smaller firms were urged to focus on their ESG impact and legacy systems still prove a challenge for many insurers...
In the insurance market, firms are legally compelled to conduct KYB and KYC checks to mitigate risks of financial fraud and money laundering and ensure compliance with national and international regulations. Without proper systems in place, carrying out these necessary checks can be difficult, ultimately compromising business opportunities.
Last month, the FCA reviewed life insurers' bereavement claims processes, brokers were advised to revisit policies ahead of Employment Rights Bill enforcement, ISO introduced new global ESG guidelines to accelerate adoption of sustainable business practices and O2's AI "granny" rollout is shaking up scamming attempts...
The insurance and financial services industries are undergoing a profound transformation, driven by the need to navigate shifting regulatory landscapes, meet rising customer expectations, and unlock opportunities for greater operational efficiency. However, without embracing innovative technology, these sectors risk falling behind—missing vital updates, stifling growth potential, and failing to capitalise on emerging opportunities...
Last month, experts dispute FCA concerns over brokers’ compliance with fair value, whilst the regulator tightens focus on premium financing firms, banks are warning customers about “quishing” scams, scientists achieved a breakthrough in DNA data storage, the FCA reveals ongoing issues of workplace misconduct in the London insurance market, emphasising the need for cultural change...
The FCA’s latest report on Product Oversight and Governance (PROD 1.4 and 4) for General Insurance and Pure Protection products has issued a clear call to the insurance industry: it’s time to ensure products genuinely meet customer needs and deliver fair value. Amid today’s challenging economic climate and an escalating cost-of-living crisis, regulators are emphasising the importance of fair treatment and strong customer outcomes more than ever...
Every year on October 10th, we observe World Mental Health Day, a moment dedicated to raising awareness about mental health issues around the globe and one that encourages worldwide conversation about mental health. In the workplace, where we spend a significant portion of our daily lives, mental health is a critical topic. Addressing mental health not only supports individual employee well-being but also enhances overall organisational health through improved productivity and engagement.
Technology often feels like an unstoppable force, transforming industries, automating processes, and reshaping how we live and work. While these advancements bring incredible opportunities, they also come with some aspects of apprehension. From concerns about job displacement to fears of a faceless, algorithm-driven future, many people view technology with a mix of both excitement and anxiety.
Last month, the FCA released its Product Oversight and Governance review and increased scrutiny of Principal Firms' oversight on ARs, REG partnered with Insurance Post to debate whether RegTech is a luxury or a necessity for tackling regulatory challenges, Insurance Business TV featured industry leaders discussing DEI and talent issues in the insurance sector, and rising concerns over deepfake and document fraud continue to affect the industry...
The life insurance industry is grappling with increasing regulatory demands and outdated manual processes, both of which make effective counterparty due diligence and oversight hard to uphold. To meet the regulatory requirements from the FCA and PRA, firms operating in the life insurance sector must ensure their operations and counterparty due diligence is constantly a key compliance priority. Managing these challenges with traditional outdated, often manual approaches, is no longer sufficient, and the growing need for sophisticated compliance systems is proving essential to meet the demands of regulatory obligations and enhance compliance...
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